Exceeding Automated Resolution Allotment in Zendesk
What happens if I exceed my automated resolution allotment in Zendesk?
If you exceed your automated resolution allotment in Zendesk, you have a couple of options to manage this. You can increase your number of automated resolutions to avoid exceeding your allotted amount.
Alternatively, you can choose to pause the AI agents functionality when you reach your limit to prevent overage. This can be done from the Account > Usage > Overage page. This flexibility allows you to manage your usage effectively and avoid unexpected charges.
More related questions
How can I monitor my automated resolution usage in Zendesk?
You can easily monitor your automated resolution usage in Zendesk through the Admin Center. Simply navigate to the Account section in the sidebar, then select Usage > Automated resolutions. This dashboard provides a comprehensive overview of your…
How does Zendesk measure automated resolution usage?
Zendesk measures your automated resolution usage by calculating the number of automated resolutions your account consumes each month. This measurement helps you determine if your current plan meets your needs. The dashboard in the Admin Center…
What should I do if I have feedback or questions about AI agents in Zendesk?
If you have feedback or questions about AI agents in Zendesk, you can visit the community forum where Zendesk collects and manages customer product feedback. This is a great place to share your thoughts and get insights from other users. For…
What are the new pricing details for Zendesk AI agents?
The new pricing for Zendesk AI agents is now live as of August 14, 2024. For customers who started using AI agents on or after April 16, 2024, the new pricing applies immediately. For those who were already using Zendesk bots before April 16, 2024,…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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