Understanding Aliases in Zendesk Help Center Profiles
How do aliases work in Zendesk Help Center profiles?
Aliases in Zendesk Help Center profiles allow you to use a different name for your posts and comments.
If aliases are enabled in your help center, you can add, change, or remove an alias in your profile settings. This alias will replace your real name in all your posts and comments, and any changes you make will update all historical posts and comments as well. This feature is useful for maintaining privacy or using a preferred name.
More related questions
How can I edit my Help Center profile on Zendesk?
Editing your Help Center profile on Zendesk is simple and can be done from any help center page. To edit your profile, click your profile icon located at the upper-right side of any help center page, then select 'Profile' to display your profile….
What information can I update in my Zendesk Help Center profile?
In your Zendesk Help Center profile, you can update several pieces of information to keep your profile current. You can change your name, alias (if enabled), profile photo, email, phone number, and description. The alias is particularly useful if…
Can I change my language preference in my Zendesk profile?
End-users generally cannot directly set their language preference in their Zendesk profile. Zendesk uses certain rules to detect and set the language for new users, and agents can manually change a user's language setting. However, you can automate…
What can agents and Guide admins edit in their Zendesk profiles?
Agents and Guide admins have limited editing capabilities in their Zendesk Help Center profiles. They can only edit their profile description from the help center. Other details like name, avatar, phone number, alias, and email address are managed…
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