Changing Language Preference in Zendesk Profile
Can I change my language preference in my Zendesk profile?
End-users generally cannot directly set their language preference in their Zendesk profile.
Zendesk uses certain rules to detect and set the language for new users, and agents can manually change a user's language setting. However, you can automate this process by setting up a trigger to automatically set the user's language based on specific criteria, such as the language selected in a ticket form. This allows users to choose their preferred language when submitting a ticket via the help center request form.
More related questions
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Editing your Help Center profile on Zendesk is simple and can be done from any help center page. To edit your profile, click your profile icon located at the upper-right side of any help center page, then select 'Profile' to display your profile….
What information can I update in my Zendesk Help Center profile?
In your Zendesk Help Center profile, you can update several pieces of information to keep your profile current. You can change your name, alias (if enabled), profile photo, email, phone number, and description. The alias is particularly useful if…
How do aliases work in Zendesk Help Center profiles?
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Agents and Guide admins have limited editing capabilities in their Zendesk Help Center profiles. They can only edit their profile description from the help center. Other details like name, avatar, phone number, alias, and email address are managed…
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