Understanding 409 Conflict Errors in Zendesk JWT
What causes a 409 conflict error in Zendesk JWT authentication?
A 409 conflict error in Zendesk JWT authentication occurs when the AppUserID assigned to a user's external_ID is already in use. This conflict prevents the current user from being authenticated.
For instance, if a Zendesk user with an externalID of 1234 is updated to 123456, both the user in Zendesk and the payload will have the same information. However, the email linked to the user will still be associated with the old AppUserID in Sunshine Conversation, causing the conflict. To resolve this, you need to delete the previous AppUserID linked to the old externalID.
More related questions
How can I resolve a 409 conflict error in Zendesk JWT authentication?
To resolve a 409 conflict error in Zendesk JWT authentication, you need to delete the previous AppUserID linked to the old external_ID. If you have a Suite Professional or higher plan, you can make an API call using basic authentication with an API…
What is the API method to fix 409 conflict errors in Zendesk?
To fix 409 conflict errors in Zendesk, use the DELETE API method to remove the previous AppUserID linked to the old external_ID. For Suite Professional and above plans, authenticate using an API key and secret key. The URL for the API call varies…
What should I do if my external_ID changes in Zendesk?
If your externalID changes in Zendesk, you may encounter a 409 conflict error during JWT authentication due to a mismatch with the AppUserID. To address this, delete the previous AppUserID associated with the old externalID. This can be done via…
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