Handling External_ID Changes in Zendesk
Discover how to manage external_ID changes in Zendesk to prevent 409 conflict errors by updating AppUserIDs.
What should I do if my external_ID changes in Zendesk?
If your external_ID changes in Zendesk, you may encounter a 409 conflict error during JWT authentication due to a mismatch with the AppUserID.
To address this, delete the previous AppUserID associated with the old external_ID. This can be done via an API call if you have a Suite Professional or higher plan. Ensure you replace the placeholders in the API URL with your specific app and user IDs to successfully remove the conflict.
More related questions
What causes a 409 conflict error in Zendesk JWT authentication?
A 409 conflict error in Zendesk JWT authentication occurs when the AppUserID assigned to a user's externalID is already in use. This conflict prevents the current user from being authenticated. For instance, if a Zendesk user with an externalID…
How can I resolve a 409 conflict error in Zendesk JWT authentication?
To resolve a 409 conflict error in Zendesk JWT authentication, you need to delete the previous AppUserID linked to the old external_ID. If you have a Suite Professional or higher plan, you can make an API call using basic authentication with an API…
What is the API method to fix 409 conflict errors in Zendesk?
To fix 409 conflict errors in Zendesk, use the DELETE API method to remove the previous AppUserID linked to the old external_ID. For Suite Professional and above plans, authenticate using an API key and secret key. The URL for the API call varies…
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