To fix 409 conflict errors in Zendesk, use the DELETE API method to remove the previous AppUserID linked to the old external_ID.
For Suite Professional and above plans, authenticate using an API key and secret key. The URL for the API call varies by region: usehttps://api.eu-1.smooch.io/v2/apps/{appId}/users/{userIdOrExternalId}
for European accounts, andhttps://api.smooch.io/v2/apps/{appId}/users/{userIdOrExternalId}
for other regions. Replace{appId}
and{userIdOrExternalId}
with your specific IDs.
A 409 conflict error in Zendesk JWT authentication occurs when the AppUserID assigned to a user's externalID is already in use. This conflict prevents the current user from being authenticated. For instance, if a Zendesk user with an externalID…
To resolve a 409 conflict error in Zendesk JWT authentication, you need to delete the previous AppUserID linked to the old external_ID. If you have a Suite Professional or higher plan, you can make an API call using basic authentication with an API…
If your externalID changes in Zendesk, you may encounter a 409 conflict error during JWT authentication due to a mismatch with the AppUserID. To address this, delete the previous AppUserID associated with the old externalID. This can be done via…