Understand Help Center Search Results with Explore
What can I learn from the help center search results with Zendesk Explore?
Zendesk Explore provides a prebuilt Search dashboard that helps you understand your help center's search results. This tool is essential for analyzing what your users are searching for and how effectively your help center meets their needs.
With this dashboard, you can see which search terms are most common, which searches return no results, and how often users click on search results. This data can guide you in optimizing your content to better serve your users. For more details, check out theoriginal link.
More related questions
How can I analyze my knowledge base activity with Zendesk Explore?
Zendesk Explore offers a prebuilt Knowledge Base dashboard to help you understand your knowledge base activity. This dashboard provides insights into how your articles are performing, which can help you make data-driven decisions to improve your…
How do I enable Google Analytics for my Zendesk help center?
You can track your help center traffic by enabling Google Analytics. This integration allows you to gather detailed insights into how users interact with your help center. To set up Google Analytics, you'll need to add your tracking ID to your help…
Can I use Google Tag Manager with my Zendesk help center?
Yes, you can implement Google Tag Manager (GTM) with your Zendesk help center. GTM allows you to manage and deploy marketing tags without modifying the code directly. To use GTM, you'll need to add the GTM container snippet to your help center's…
What reporting tools does Zendesk Guide offer for measuring self-service?
Zendesk Guide provides reporting tools to measure the effectiveness of your self-service help center. These tools help you understand how well your help center is serving your customers. By using these reporting tools, you can track metrics such as…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
