Zendesk offers two main approaches to launching your Help Center community: the MVP approach and the Rollout approach. The MVP approach is ideal if you want to launch your community quickly as a Minimum Viable Product. This method involves starting with the basics and gradually building up. On the other hand, the Rollout approach is more strategic, allowing you to take time to understand your customers' needs and plan for a long-term impact. This approach involves thorough research and preparation before launching. For more details, check out the originalZendesk article.
Understanding your community is crucial before launching. Start by identifying who belongs to your community and who you are serving. You can gather insights by asking informal questions to coworkers or analyzing system data. Consider using prompts…
Building a solid foundation for your community involves setting up guidelines, creating topics, and establishing key points for discussion. For a quick launch, document the basics and modify existing templates. If you have more time, collect and…
To effectively launch your Zendesk community, be prepared to respond quickly to user posts, as timely responses encourage re-engagement. Once ready, activate your community and nurture relationships by being supportive and visible. Use reporting…
Community moderators are essential for maintaining an active and engaging Zendesk community. They should be passionate and knowledgeable about your product or service, able to respond to posts promptly, and help guide discussions. Moderators can be…
Driving traffic to your Zendesk Help Center community involves leveraging various channels and strategies. Collaborate with your marketing team to promote the community through the right channels. Keep agents informed about new content, and…