image for site

Effective Launch and Management of Zendesk Community

Discover strategies for launching and managing your Zendesk community, including timely responses and engagement tracking.

How can I effectively launch and manage my Zendesk community?

To effectively launch your Zendesk community, be prepared to respond quickly to user posts, as timely responses encourage re-engagement. Once ready, activate your community and nurture relationships by being supportive and visible. Use reporting tools like Google Analytics to track engagement and adjust strategies as needed. Ongoing moderation and traffic generation are key to maintaining an active community.


More related questions

What are the two approaches to launching a Zendesk Help Center community?

Zendesk offers two main approaches to launching your Help Center community: the MVP approach and the Rollout approach. The MVP approach is ideal if you want to launch your community quickly as a Minimum Viable Product. This method involves starting…

How can I understand my community before launching?

Understanding your community is crucial before launching. Start by identifying who belongs to your community and who you are serving. You can gather insights by asking informal questions to coworkers or analyzing system data. Consider using prompts…

What steps should I take to build a foundation for my community?

Building a solid foundation for your community involves setting up guidelines, creating topics, and establishing key points for discussion. For a quick launch, document the basics and modify existing templates. If you have more time, collect and…

What role do community moderators play in a Zendesk community?

Community moderators are essential for maintaining an active and engaging Zendesk community. They should be passionate and knowledgeable about your product or service, able to respond to posts promptly, and help guide discussions. Moderators can be…

How can I drive traffic to my Zendesk Help Center community?

Driving traffic to your Zendesk Help Center community involves leveraging various channels and strategies. Collaborate with your marketing team to promote the community through the right channels. Keep agents informed about new content, and…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites