Turning Off Departments for Zendesk Messaging
Why do I need to turn off departments when switching to Zendesk messaging?
Turning off departments is crucial when migrating from live chat to messaging in Zendesk. This change impacts how your agents are organized and how chats are routed and transferred. Once you switch to messaging, your account will no longer use Chat departments; instead, agents will be organized into Support groups.
It's important to note that this migration is irreversible. Before activating the new workspace, ensure you understand the changes to your account both before and after the migration. For more details, you can refer to the originalZendesk help article.
More related questions
How do I change my Chat departments to Support groups in Zendesk?
To change your Chat departments to Support groups in Zendesk, you'll need to follow a specific migration process. Start by opening the product tray and selecting the Chat icon. Under Settings, choose Departments and enable any necessary Chat…
What should I consider before migrating from Chat departments to Support groups?
Before migrating from Chat departments to Support groups, it's essential to understand that this change is irreversible. The migration will affect how your agents are organized and how chats are routed and transferred. Ensure you are fully aware of…
What is the process to turn off departments in Zendesk?
To turn off departments in Zendesk, you need to follow a few steps. First, open the product tray and select the Chat icon. Then, under your Settings, choose Departments and enable any Chat departments necessary for sending or receiving chats. After…
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