Considerations Before Migrating to Support Groups
What should I consider before migrating from Chat departments to Support groups?
Before migrating from Chat departments to Support groups, it's essential to understand that this change is irreversible. The migration will affect how your agents are organized and how chats are routed and transferred. Ensure you are fully aware of the impact on your account both before and after the migration.
Take the time to review your current setup and consider how the new organization into Support groups will meet your needs. For more detailed guidance, you can refer to the originalZendesk help article.
More related questions
Why do I need to turn off departments when switching to Zendesk messaging?
Turning off departments is crucial when migrating from live chat to messaging in Zendesk. This change impacts how your agents are organized and how chats are routed and transferred. Once you switch to messaging, your account will no longer use Chat…
How do I change my Chat departments to Support groups in Zendesk?
To change your Chat departments to Support groups in Zendesk, you'll need to follow a specific migration process. Start by opening the product tray and selecting the Chat icon. Under Settings, choose Departments and enable any necessary Chat…
What is the process to turn off departments in Zendesk?
To turn off departments in Zendesk, you need to follow a few steps. First, open the product tray and select the Chat icon. Then, under your Settings, choose Departments and enable any Chat departments necessary for sending or receiving chats. After…
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