Changing Chat Departments to Support Groups in Zendesk
How do I change my Chat departments to Support groups in Zendesk?
To change your Chat departments to Support groups in Zendesk, you'll need to follow a specific migration process. Start by opening the product tray and selecting the Chat icon. Under Settings, choose Departments and enable any necessary Chat departments for sending or receiving chats.
Next, click on the product tray and select Admin Center. Under Workspaces, choose Agent Workspaces. Begin the migration to agent workspaces and messaging, and the migration wizard will guide you in mapping your Chat departments to Support groups.
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Turning off departments is crucial when migrating from live chat to messaging in Zendesk. This change impacts how your agents are organized and how chats are routed and transferred. Once you switch to messaging, your account will no longer use Chat…
What should I consider before migrating from Chat departments to Support groups?
Before migrating from Chat departments to Support groups, it's essential to understand that this change is irreversible. The migration will affect how your agents are organized and how chats are routed and transferred. Ensure you are fully aware of…
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