Troubleshooting Zendesk Bot Publishing Issues
Why can't I publish my Zendesk conversation bot?
If you're having trouble publishing your Zendesk conversation bot, it might be due to a few common issues. First, ensure that your bot is connected to the necessary channels. If you see an error message stating that the bot couldn't be published, you may need to enable the Zendesk Agent Workspace and messaging.
To resolve this, activate the Zendesk Agent Workspace by following the steps in the relevant Zendesk article. Additionally, make sure messaging is enabled at the account level. Once these are set up, you should be able to create and publish your conversation bot successfully. For more detailed instructions, check out the originalZendesk help article.
More related questions
How do I enable Zendesk Agent Workspace for my bot?
Enabling the Zendesk Agent Workspace is crucial for publishing your conversation bot. Without it, you might encounter errors when trying to publish. To enable the Zendesk Agent Workspace, follow the steps outlined in the Zendesk article on…
What should I do if I don't see the Messaging option in Zendesk?
If the Messaging option is missing in your Zendesk Admin Center, it could prevent you from publishing your conversation bot. This usually means that messaging hasn't been enabled at the account level. To fix this, follow the steps in the Zendesk…
How can I create and publish a conversation bot in Zendesk?
Creating and publishing a conversation bot in Zendesk involves a few key steps. First, ensure that the Zendesk Agent Workspace and messaging are enabled. Then, use Zendesk's bot builder to create your bot with features like conversation flows and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
