Create and Publish a Zendesk Conversation Bot
How can I create and publish a conversation bot in Zendesk?
Creating and publishing a conversation bot in Zendesk involves a few key steps. First, ensure that the Zendesk Agent Workspace and messaging are enabled. Then, use Zendesk's bot builder to create your bot with features like conversation flows and generative replies.
These features allow your bot to automate responses and resolve customer issues using your Zendesk knowledge base. For a detailed guide on creating a messaging bot, refer to the Zendesk article on creating a conversation bot for web and mobile channels.
More related questions
Why can't I publish my Zendesk conversation bot?
If you're having trouble publishing your Zendesk conversation bot, it might be due to a few common issues. First, ensure that your bot is connected to the necessary channels. If you see an error message stating that the bot couldn't be published,…
How do I enable Zendesk Agent Workspace for my bot?
Enabling the Zendesk Agent Workspace is crucial for publishing your conversation bot. Without it, you might encounter errors when trying to publish. To enable the Zendesk Agent Workspace, follow the steps outlined in the Zendesk article on…
What should I do if I don't see the Messaging option in Zendesk?
If the Messaging option is missing in your Zendesk Admin Center, it could prevent you from publishing your conversation bot. This usually means that messaging hasn't been enabled at the account level. To fix this, follow the steps in the Zendesk…
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