Missing Messaging Option in Zendesk
Discover how to enable messaging in Zendesk if the option is missing, to publish your bot.
What should I do if I don't see the Messaging option in Zendesk?
If the Messaging option is missing in your Zendesk Admin Center, it could prevent you from publishing your conversation bot. This usually means that messaging hasn't been enabled at the account level.
To fix this, follow the steps in the Zendesk article on why you can't migrate to messaging. Enabling messaging is a necessary step to ensure your bot can be published and function correctly.
More related questions
Why can't I publish my Zendesk conversation bot?
If you're having trouble publishing your Zendesk conversation bot, it might be due to a few common issues. First, ensure that your bot is connected to the necessary channels. If you see an error message stating that the bot couldn't be published,…
How do I enable Zendesk Agent Workspace for my bot?
Enabling the Zendesk Agent Workspace is crucial for publishing your conversation bot. Without it, you might encounter errors when trying to publish. To enable the Zendesk Agent Workspace, follow the steps outlined in the Zendesk article on…
How can I create and publish a conversation bot in Zendesk?
Creating and publishing a conversation bot in Zendesk involves a few key steps. First, ensure that the Zendesk Agent Workspace and messaging are enabled. Then, use Zendesk's bot builder to create your bot with features like conversation flows and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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