Troubleshooting Multiple Instagram Accounts in Zendesk
Why can't I add multiple Instagram accounts to Zendesk?
If you're having trouble adding multiple Instagram accounts to Zendesk, it might be due to how your accounts are connected. Each Instagram account must be linked to its own Facebook page in a 1:1 ratio.
To resolve this, start by uninstalling the first Instagram account from Zendesk. Then, remove any Facebook pages linked to your Instagram accounts from Zendesk. Next, go to your Facebook account and remove Zendesk as a business integration. After that, re-add the Facebook page in Zendesk and then add your Instagram accounts again. This should make the previously invisible accounts appear.
For more detailed steps, check out the originalZendesk help article.
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