Instagram Account Not Appearing in Zendesk
What should I do if my Instagram account doesn't appear in Zendesk?
If your Instagram account isn't showing up in Zendesk, it might be due to integration issues with Facebook. Ensure that each Instagram account is connected to its own Facebook page.
To fix this, uninstall the current Instagram account from Zendesk and remove any associated Facebook pages. Then, remove Zendesk as a business integration from your Facebook account. Re-add the Facebook page in Zendesk and then add your Instagram accounts again. This should resolve the issue and make your Instagram account visible.
More related questions
Why can't I add multiple Instagram accounts to Zendesk?
If you're having trouble adding multiple Instagram accounts to Zendesk, it might be due to how your accounts are connected. Each Instagram account must be linked to its own Facebook page in a 1:1 ratio. To resolve this, start by uninstalling the…
How can I connect multiple Instagram accounts to Zendesk?
To connect multiple Instagram accounts to Zendesk, ensure each account is linked to its own Facebook page. This 1:1 ratio is crucial for proper integration. Begin by uninstalling any existing Instagram accounts from Zendesk. Remove any Facebook…
Why do I need a 1:1 ratio of Instagram to Facebook pages in Zendesk?
A 1:1 ratio of Instagram to Facebook pages is necessary for proper integration in Zendesk. Each Instagram account must be connected to its own Facebook page to be visible in Zendesk. This setup ensures that each account is uniquely identified and…
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