Troubleshooting Missing Pre-Chat Form in Zendesk
Why isn't my pre-chat form showing up in Zendesk?
If your pre-chat form isn't showing up, it might be because there isn't an agent online for live chat. Make sure an agent is available to receive chats. If you're using Zendesk messaging, note that the pre-chat form feature isn't supported.
As a workaround, you can create a custom conversation flow using the bot builder. This allows you to automate messages and collect visitor information before connecting them to an agent. You can use the 'Transfer to agent' step to add ticket fields, requiring users to enter their details. If you prefer to use the pre-chat form, consider disabling Zendesk messaging. For more details, visit theoriginal link.
More related questions
How can I collect visitor information without a pre-chat form in Zendesk?
To collect visitor information without a pre-chat form, you can use Zendesk's bot builder to create a custom conversation flow. This allows you to automate messages and gather necessary details before transferring the chat to an agent. In the bot…
Can I use the pre-chat form with Zendesk messaging?
Unfortunately, the pre-chat form isn't available when using Zendesk messaging. If you need to use the pre-chat form, you will have to disable Zendesk messaging. However, you can still collect visitor information by creating a custom conversation…
What should I do if my pre-chat form isn't working in Zendesk?
If your pre-chat form isn't working, first check if there is an agent online for live chat, as the form requires an available agent. If you're using Zendesk messaging, the pre-chat form won't be available. Consider creating a custom conversation…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
