Fixing Non-Functional Pre-Chat Form in Zendesk
Learn steps to troubleshoot and fix issues with a non-functional pre-chat form in Zendesk, including alternative solutions.
What should I do if my pre-chat form isn't working in Zendesk?
If your pre-chat form isn't working, first check if there is an agent online for live chat, as the form requires an available agent. If you're using Zendesk messaging, the pre-chat form won't be available.
Consider creating a custom conversation flow with the bot builder to collect visitor information before transferring them to an agent. If you prefer using the pre-chat form, disabling Zendesk messaging might be necessary.
More related questions
Why isn't my pre-chat form showing up in Zendesk?
If your pre-chat form isn't showing up, it might be because there isn't an agent online for live chat. Make sure an agent is available to receive chats. If you're using Zendesk messaging, note that the pre-chat form feature isn't supported. As a…
How can I collect visitor information without a pre-chat form in Zendesk?
To collect visitor information without a pre-chat form, you can use Zendesk's bot builder to create a custom conversation flow. This allows you to automate messages and gather necessary details before transferring the chat to an agent. In the bot…
Can I use the pre-chat form with Zendesk messaging?
Unfortunately, the pre-chat form isn't available when using Zendesk messaging. If you need to use the pre-chat form, you will have to disable Zendesk messaging. However, you can still collect visitor information by creating a custom conversation…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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