Troubleshooting Missing Followed Tickets in Zendesk
Why can't I see all followed tickets in my Zendesk view?
If you can't see all followed tickets in your Zendesk view, it might be due to access restrictions.
Agents are typically limited to viewing tickets within their group or organization. If a ticket is outside of these boundaries, it won't appear in your custom view, even if you are a follower. The only way to see these tickets is through your profile page directly.
More related questions
How can I view the tickets I am following in Zendesk?
To view the tickets you are following in Zendesk, you have a couple of options. First, you can check your user profile page. Simply click on your profile icon in the upper-right corner of the page header, select 'View profile page', then go to the…
What is the process to create a macro for following tickets in Zendesk?
Creating a macro to follow tickets in Zendesk involves a few simple steps. First, create a new personal macro. Under 'Actions', add the following actions: 'Add follower' with your name, and 'Add tag' with a unique identifier like…
How do I set up a view for tickets I follow in Zendesk?
Setting up a view for tickets you follow in Zendesk can be done by creating a custom view. Start by creating a new view and set 'Who has access' to 'Only you'. Under 'Tickets must meet all of these conditions to appear in the view', add conditions…
Can I use custom ticket statuses with the view setup for followed tickets?
Yes, you can use custom ticket statuses with the view setup for followed tickets in Zendesk. If your account has custom ticket statuses deactivated, you should use the condition 'Status' instead of 'Status category' when setting up your view. This…
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