Using Custom Ticket Statuses for Followed Tickets in Zendesk
Can I use custom ticket statuses with the view setup for followed tickets?
Yes, you can use custom ticket statuses with the view setup for followed tickets in Zendesk.
If your account has custom ticket statuses deactivated, you should use the condition 'Status' instead of 'Status category' when setting up your view. This ensures that your view accurately reflects the tickets you are following, regardless of their status.
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