Troubleshooting Missing Calculated Metrics in Zendesk
What should I do if I can't find calculated metrics in Zendesk Explore?
If you can't find calculated metrics in Zendesk Explore, ensure that you are looking under the 'Metrics' section. Custom calculated metrics are only available there, not under 'Rows' or 'Columns'. Double-check your report setup to ensure the metric was created correctly.
More related questions
How do I create a report for the last 100 Answer Bot tickets in Zendesk?
To create a report for the last 100 Answer Bot tickets, you'll need to use Zendesk Explore. Start by creating a new report and selecting the 'Answer Bot - Article Recommendations' dataset. Add metrics like 'Answer Bot answers>Attempts' and create a…
What permissions are needed to create a Zendesk Explore report?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary tools and datasets within Explore to build and customize reports. If you don't have these permissions, you may need to…
How can I make article titles clickable in a Zendesk Explore report?
To make article titles clickable in a Zendesk Explore report, you need to create a calculated attribute using the formulaLINK([Article translation URL],[Article translation title]). This will turn the article titles into hyperlinks that open the…
How do I add filters to a Zendesk Explore dashboard?
To add filters to a Zendesk Explore dashboard, first create your dashboard and add your report. Then, use the 'Add data filter' option to include filters for attributes like answer status, answer channel, and ticket status. Configure each filter to…
What are the possible values for the Answer Bot's answer status?
The Answer Bot's answer status can have several values, including 'Unoffered', 'Offered', 'Clicked', and 'Resolved'. These statuses indicate the different stages of interaction between the Answer Bot and the end user, such as whether a suggestion…
How can I filter Zendesk Explore data to show only non-ticketed queries?
To filter Zendesk Explore data to show only non-ticketed queries, you can use the 'Attempts' metric and filter for entries with a null 'Answer Ticket ID'. This will display queries that did not result in a ticket submission, helping you identify…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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