Troubleshooting Gmail Address Issues in Zendesk
What should I do if I can't add my Gmail address as an external support address in Zendesk?
If you're having trouble adding your Gmail address as an external support address in Zendesk, try using the 'Connect other' option. This is particularly useful for email addresses that are distribution lists, aliases, or groups. While the 'Connect external address' option works for most support addresses, the 'Connect other' option can resolve issues with specific types of addresses. For more information, refer to the support tip on adding Gmail addresses as external support addresses.
More related questions
How do I switch from the Gmail connector to standard email forwarding in Zendesk?
Switching from the Gmail connector to standard email forwarding in Zendesk involves a few steps. First, access the Admin Center by clicking the Zendesk Products icon in the top bar. Navigate to Channels in the sidebar, then click on Email under…
Why are my sent emails not appearing in Gmail after switching to standard forwarding?
After switching from the Gmail connector to standard email forwarding, Zendesk sends emails on behalf of your domain, which means Gmail will no longer contain the sent messages. Previously, with the Gmail Connector and the 'Send email via Gmail'…
How can I ensure my domain's SPF record is correctly configured for Zendesk?
To ensure your domain's SPF record is correctly configured for Zendesk, add the entry 'include:mail.zendesk.com' to the SPF record for the domain of your external support address. This step is crucial after switching to standard email forwarding to…
What are the recommended steps to switch email forwarding during off-hours?
It's recommended to switch from the Gmail connector to standard email forwarding during off-hours to avoid missing any incoming tickets. Follow the steps outlined in the Zendesk Admin Center, including disconnecting your external support address…
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