Sent Emails Missing in Gmail After Switching to Forwarding
Why are my sent emails not appearing in Gmail after switching to standard forwarding?
After switching from the Gmail connector to standard email forwarding, Zendesk sends emails on behalf of your domain, which means Gmail will no longer contain the sent messages. Previously, with the Gmail Connector and the 'Send email via Gmail' option, Gmail's servers sent notifications, and you could find these in the Sent Items folder. This change is part of the transition to standard forwarding.
More related questions
How do I switch from the Gmail connector to standard email forwarding in Zendesk?
Switching from the Gmail connector to standard email forwarding in Zendesk involves a few steps. First, access the Admin Center by clicking the Zendesk Products icon in the top bar. Navigate to Channels in the sidebar, then click on Email under…
What should I do if I can't add my Gmail address as an external support address in Zendesk?
If you're having trouble adding your Gmail address as an external support address in Zendesk, try using the 'Connect other' option. This is particularly useful for email addresses that are distribution lists, aliases, or groups. While the 'Connect…
How can I ensure my domain's SPF record is correctly configured for Zendesk?
To ensure your domain's SPF record is correctly configured for Zendesk, add the entry 'include:mail.zendesk.com' to the SPF record for the domain of your external support address. This step is crucial after switching to standard email forwarding to…
What are the recommended steps to switch email forwarding during off-hours?
It's recommended to switch from the Gmail connector to standard email forwarding during off-hours to avoid missing any incoming tickets. Follow the steps outlined in the Zendesk Admin Center, including disconnecting your external support address…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
