If you encounter issues with the custom code for adding a Description field to your Web Widget, there are a few steps you can take. Since Zendesk does not support or guarantee the custom code, your best bet is to seek help from the community.
You can post any issues you have in the comments section of the Zendesk article or try searching online for solutions. Many users share their experiences and solutions in forums, which can be a valuable resource for troubleshooting.
The Description field might be missing from your Web Widget (Classic) because it requires custom code to be added. By default, only the Subject field appears, which can lead to lengthy subjects if users try to include more information. To add the…
To add a Description field to your Web Widget (Classic), you need to modify your website's source code. This involves adding a script that customizes the contact form fields. The script should be placed after the existing widget code and will…
Zendesk provides the custom code for adding a Description field to the Web Widget (Classic) for instructional purposes only. They do not offer support or guarantee the functionality of this code. If you decide to use this custom code, be prepared…