Support for Zendesk Web Widget Custom Code
Understand Zendesk's stance on supporting custom code for adding a Description field to the Web Widget.
Is Zendesk's custom code for Web Widget supported?
Zendesk provides the custom code for adding a Description field to the Web Widget (Classic) for instructional purposes only. They do not offer support or guarantee the functionality of this code.
If you decide to use this custom code, be prepared to troubleshoot any issues on your own or with the help of the community. You can find assistance by posting in the comments section of the Zendesk article or by searching for solutions online.
More related questions
Why is the Description field missing from my Web Widget (Classic)?
The Description field might be missing from your Web Widget (Classic) because it requires custom code to be added. By default, only the Subject field appears, which can lead to lengthy subjects if users try to include more information. To add the…
How can I add a Description field to my Web Widget (Classic)?
To add a Description field to your Web Widget (Classic), you need to modify your website's source code. This involves adding a script that customizes the contact form fields. The script should be placed after the existing widget code and will…
What should I do if I encounter issues with the custom code for Web Widget?
If you encounter issues with the custom code for adding a Description field to your Web Widget, there are a few steps you can take. Since Zendesk does not support or guarantee the custom code, your best bet is to seek help from the community. You…
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