Add Description Field to Web Widget (Classic)
Why is the Description field missing from my Web Widget (Classic)?
The Description field might be missing from your Web Widget (Classic) because it requires custom code to be added. By default, only the Subject field appears, which can lead to lengthy subjects if users try to include more information.
To add the Description field, you need to insert a specific script into your website's source code, right after the widget code. This script customizes the contact form fields to include both the Subject and Description fields. Keep in mind that this solution involves custom code, and Zendesk does not officially support or guarantee it. If you encounter issues, consider posting in the comments section or searching online for solutions. For more details, you can refer to the originalZendesk article.
More related questions
How can I add a Description field to my Web Widget (Classic)?
To add a Description field to your Web Widget (Classic), you need to modify your website's source code. This involves adding a script that customizes the contact form fields. The script should be placed after the existing widget code and will…
What should I do if I encounter issues with the custom code for Web Widget?
If you encounter issues with the custom code for adding a Description field to your Web Widget, there are a few steps you can take. Since Zendesk does not support or guarantee the custom code, your best bet is to seek help from the community. You…
Is Zendesk's custom code for Web Widget supported?
Zendesk provides the custom code for adding a Description field to the Web Widget (Classic) for instructional purposes only. They do not offer support or guarantee the functionality of this code. If you decide to use this custom code, be prepared…
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