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Troubleshooting Credit Card Declines in Zendesk Sell

Discover common reasons for credit card declines in Zendesk Sell and how to resolve them, including address mismatches and bank holds.

What should I do if my credit card is declined in Zendesk Sell?

If your credit card is declined in Zendesk Sell, there could be several reasons. Common issues include insufficient funds, address mismatches, or temporary holds. Ensure your card details are correct and match your billing address. If the problem persists, contact your bank to resolve any issues like fraud alerts or declined payments. For more information, visit theZendesk Sell plans and billing guide.


More related questions

How can I update my billing information in Zendesk Sell?

You can easily update your billing information in Zendesk Sell through the Admin Center. Simply navigate to Admin Center, then go to Account > Billing. Here, you can update your credit card details and view or download recent invoices. If you have…

How do I change my Zendesk Sell subscription plan?

To change your Zendesk Sell subscription plan, head to Admin Center > Account > Billing > Subscription and click Manage. If you're upgrading, the new plan takes effect immediately with a pro-rated charge. Downgrades take effect after the current…

Why am I still being charged for a deleted user in Zendesk Sell?

If you're still being charged for a deleted user in Zendesk Sell, it might be because the seat wasn't downgraded. Deleting a user involves removing them from Settings > Preferences > Manage Users and then reducing the number of seats in your…

How do I add or remove licenses in Zendesk Sell?

To add or remove licenses in Zendesk Sell, go to Admin Center > Account > Billing > Subscription. This applies to plans created after July 1, 2020. For legacy plans, refer to the specific instructions for adding and removing Sell licenses….

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