image for site

Troubleshooting Chrome Issues for Zendesk Talk Downloads

Having trouble downloading greetings from Zendesk Talk using Chrome? Learn why and how to fix it by using Firefox instead.

Why can't I download a greeting from Zendesk Talk using Chrome?

If you're having trouble downloading a greeting from Zendesk Talk using Chrome, it's because there's a known issue with this browser. The download process may fail, preventing you from saving the audio file.

To successfully download the greeting, it's recommended to use an alternative browser like Firefox. By following the steps to inspect the page source and copying the audio URL, you can open it in a new tab and download the file without issues. This workaround ensures you can save the mp3 file to your device.


More related questions

How can I download a greeting from Zendesk Talk?

To download a greeting from Zendesk Talk, you need to follow a few steps. First, navigate to the Greetings tab in Talk within the Admin Center. Then, inspect the page source code to find the audio source URL of the greeting. Copy this URL and open…

Can I customize a default greeting in Zendesk Talk?

Yes, you can customize a default greeting in Zendesk Talk using a third-party audio editor. After downloading the mp3 file of the default greeting, you can use software like Audacity to make any desired changes. Once you've edited the audio file to…

What should I do if my greeting downloads as a .txt file?

If your greeting is downloading as a .txt file instead of an .mp3, it might be due to the browser you're using. This issue has been reported with browsers like Edge. To resolve this, try using Firefox to download the greeting. Follow the steps to…

How can I differentiate between standard and custom greetings in Zendesk Talk?

In Zendesk Talk, standard and custom greetings can be differentiated by their audio source URLs. Standard recordings typically start with a URL like 'https://static.zdassets.com/voice/', while custom recordings start with…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites