Fixing .txt File Download Issues for Zendesk Talk Greetings
What should I do if my greeting downloads as a .txt file?
If your greeting is downloading as a .txt file instead of an .mp3, it might be due to the browser you're using. This issue has been reported with browsers like Edge.
To resolve this, try using Firefox to download the greeting. Follow the steps to inspect the page source, copy the audio URL, and open it in a new tab. From there, you should be able to right-click and save the audio file correctly as an .mp3.
More related questions
How can I download a greeting from Zendesk Talk?
To download a greeting from Zendesk Talk, you need to follow a few steps. First, navigate to the Greetings tab in Talk within the Admin Center. Then, inspect the page source code to find the audio source URL of the greeting. Copy this URL and open…
Why can't I download a greeting from Zendesk Talk using Chrome?
If you're having trouble downloading a greeting from Zendesk Talk using Chrome, it's because there's a known issue with this browser. The download process may fail, preventing you from saving the audio file. To successfully download the greeting,…
Can I customize a default greeting in Zendesk Talk?
Yes, you can customize a default greeting in Zendesk Talk using a third-party audio editor. After downloading the mp3 file of the default greeting, you can use software like Audacity to make any desired changes. Once you've edited the audio file to…
How can I differentiate between standard and custom greetings in Zendesk Talk?
In Zendesk Talk, standard and custom greetings can be differentiated by their audio source URLs. Standard recordings typically start with a URL like 'https://static.zdassets.com/voice/', while custom recordings start with…
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