Identifying Standard vs Custom Greetings in Zendesk Talk
How can I differentiate between standard and custom greetings in Zendesk Talk?
In Zendesk Talk, standard and custom greetings can be differentiated by their audio source URLs. Standard recordings typically start with a URL like 'https://static.zdassets.com/voice/', while custom recordings start with '/api/v2/channels/voice/greetings/'.
When downloading these files, standard recordings can be directly accessed and downloaded as described in the help documentation. For custom recordings, you may need to right-click the line of code and open the link in a new tab to download the file. This distinction helps in managing and downloading the correct type of greeting.
More related questions
How can I download a greeting from Zendesk Talk?
To download a greeting from Zendesk Talk, you need to follow a few steps. First, navigate to the Greetings tab in Talk within the Admin Center. Then, inspect the page source code to find the audio source URL of the greeting. Copy this URL and open…
Why can't I download a greeting from Zendesk Talk using Chrome?
If you're having trouble downloading a greeting from Zendesk Talk using Chrome, it's because there's a known issue with this browser. The download process may fail, preventing you from saving the audio file. To successfully download the greeting,…
Can I customize a default greeting in Zendesk Talk?
Yes, you can customize a default greeting in Zendesk Talk using a third-party audio editor. After downloading the mp3 file of the default greeting, you can use software like Audacity to make any desired changes. Once you've edited the audio file to…
What should I do if my greeting downloads as a .txt file?
If your greeting is downloading as a .txt file instead of an .mp3, it might be due to the browser you're using. This issue has been reported with browsers like Edge. To resolve this, try using Firefox to download the greeting. Follow the steps to…
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