Troubleshooting Blank 'Tickets by Customer' Report in Zendesk
Why is my 'tickets by customer' report showing blank or NULL values?
If your 'tickets by customer' report is showing blank or NULL values, it might be due to a mismatch in the spelling of 'Organizations' in your metrics. Ensure that the spelling matches exactly with your account's settings. If the issue persists, it might be necessary to contact Zendesk support for further assistance, as there could be other underlying issues.
More related questions
How can I create a report for the average number of tickets per organization in Zendesk Explore?
Creating a report for the average number of tickets per organization in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the Reports icon…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary features and datasets within Explore. If you're unsure about your permissions, you can check with your Zendesk…
How can I filter out inactive organizations in my Zendesk report?
To filter out inactive organizations in your Zendesk report, you can add a filter for Ticket Organization Status and select Active only. This should help reduce the count of organizations to only those that are active. If inactive organizations…
Can I create a bar graph with a trend line for tickets created by month in Zendesk?
Yes, you can create a bar graph with a trend line for tickets created by month in Zendesk. While the help doc doesn't provide specific steps for this, you can use the visualization options in Zendesk Explore to create a bar graph. Then, add a trend…
How can I use sets to see average tickets per members in Zendesk Explore?
To use sets for viewing average tickets per members in Zendesk Explore, you need to manually apply filters that match your set's conditions. While Explore doesn't directly support filtering by sets, you can replicate the set's conditions by…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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