Use Sets for Average Tickets per Member in Zendesk Explore
How can I use sets to see average tickets per members in Zendesk Explore?
To use sets for viewing average tickets per members in Zendesk Explore, you need to manually apply filters that match your set's conditions. While Explore doesn't directly support filtering by sets, you can replicate the set's conditions by selecting the relevant values manually. For example, if your set is based on agent names, select these names under the Assignee Name filter.
More related questions
How can I create a report for the average number of tickets per organization in Zendesk Explore?
Creating a report for the average number of tickets per organization in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the Reports icon…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary features and datasets within Explore. If you're unsure about your permissions, you can check with your Zendesk…
Why is my 'tickets by customer' report showing blank or NULL values?
If your 'tickets by customer' report is showing blank or NULL values, it might be due to a mismatch in the spelling of 'Organizations' in your metrics. Ensure that the spelling matches exactly with your account's settings. If the issue persists, it…
How can I filter out inactive organizations in my Zendesk report?
To filter out inactive organizations in your Zendesk report, you can add a filter for Ticket Organization Status and select Active only. This should help reduce the count of organizations to only those that are active. If inactive organizations…
Can I create a bar graph with a trend line for tickets created by month in Zendesk?
Yes, you can create a bar graph with a trend line for tickets created by month in Zendesk. While the help doc doesn't provide specific steps for this, you can use the visualization options in Zendesk Explore to create a bar graph. Then, add a trend…
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