Troubleshoot Zendesk Email Delivery Issues
Why aren't customers receiving my emails from Zendesk?
If your customers aren't receiving emails from Zendesk, it might be due to incorrectly set up triggers or automations. These business rules control when and how emails are sent, so a misconfiguration can lead to emails being sent at the wrong time or not at all. To troubleshoot this issue, you should review your business rules and ensure they are set up correctly. For more detailed guidance, you can refer to the article: Customers don't receive emails.
More related questions
Why isn't Zendesk creating tickets from my customers' emails?
If Zendesk isn't creating tickets from your customers' emails, it could be due to issues with your email forwarding rules. These rules ensure that incoming emails are correctly routed to Zendesk to create tickets. If they're not set up properly,…
What should I do if I can't use a specific email address in Zendesk?
If you encounter an error message stating that an email address is already used by another user when adding a new support address, it means the address is already associated with a different account. This can prevent you from using it for your…
How do I set up SPF, DNS, CNAME, DKIM, and TXT records for Zendesk?
To ensure your company's email address is properly integrated with Zendesk, you need to configure SPF, DNS, CNAME, DKIM, and TXT records. These settings help authenticate your emails and improve deliverability. It's recommended to have your system…
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