Fix Zendesk Ticket Creation from Emails
Discover how to resolve issues with Zendesk not creating tickets from customer emails by checking email forwarding rules.
Why isn't Zendesk creating tickets from my customers' emails?
If Zendesk isn't creating tickets from your customers' emails, it could be due to issues with your email forwarding rules. These rules ensure that incoming emails are correctly routed to Zendesk to create tickets. If they're not set up properly, emails might not be forwarded, and tickets won't be created. For more information on setting up email forwarding, see the article: Forwarding incoming email to Zendesk Support.
More related questions
Why aren't customers receiving my emails from Zendesk?
If your customers aren't receiving emails from Zendesk, it might be due to incorrectly set up triggers or automations. These business rules control when and how emails are sent, so a misconfiguration can lead to emails being sent at the wrong time…
What should I do if I can't use a specific email address in Zendesk?
If you encounter an error message stating that an email address is already used by another user when adding a new support address, it means the address is already associated with a different account. This can prevent you from using it for your…
How do I set up SPF, DNS, CNAME, DKIM, and TXT records for Zendesk?
To ensure your company's email address is properly integrated with Zendesk, you need to configure SPF, DNS, CNAME, DKIM, and TXT records. These settings help authenticate your emails and improve deliverability. It's recommended to have your system…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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