Troubleshoot Survey Data Issues in Zendesk
What should I do if my survey data isn't appearing in Zendesk?
If your survey data isn't appearing in Zendesk, first ensure that the 'ticketid' variable is correctly set up in SurveyMonkey and that a test survey is fully completed. Check that the Zap in Zapier is correctly configured, with all fields mapped to the corresponding Zendesk ticket fields. Verify the data being sent by using the 'See action sample' feature in Zapier and test the Zap to ensure data is updating in Zendesk.
More related questions
How can I integrate SurveyMonkey with Zendesk using Zapier?
Integrating SurveyMonkey with Zendesk using Zapier allows you to pull custom survey data into Zendesk tickets. To set this up, you'll need a SurveyMonkey account (Platinum Plan or higher) and a Zapier account (Basic or higher). Start by creating…
What are the requirements for integrating SurveyMonkey with Zendesk?
To integrate SurveyMonkey with Zendesk, you need a SurveyMonkey account with a Platinum Plan or higher and a Zapier account with a Basic plan or higher. These accounts are necessary to create surveys, set up custom variables, and automate the data…
How do I configure custom ticket fields in Zendesk for survey data?
To configure custom ticket fields in Zendesk for survey data, create fields that match the questions in your SurveyMonkey survey. Use text or multi-line text fields for open-ended questions, and drop-down or text fields for numeric responses….
How can I automate survey data transfer from SurveyMonkey to Zendesk?
Automating survey data transfer from SurveyMonkey to Zendesk involves creating a Zap in Zapier. Set the trigger to activate when a new survey response is received in SurveyMonkey, and configure the action to update the corresponding ticket in…
Can I customize the CSAT survey in Zendesk using Mailchimp?
Unfortunately, Mailchimp cannot be used to customize the actual Satisfaction Surveys in Zendesk. However, you can customize the design of the CSAT survey by ensuring that the corresponding values are reflected in the ticket fields of Zendesk…
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