To configure custom ticket fields in Zendesk for survey data, create fields that match the questions in your SurveyMonkey survey. Use text or multi-line text fields for open-ended questions, and drop-down or text fields for numeric responses. Ensure each field captures the corresponding survey data by editing the ticket field and noting the field value at the top. This setup allows you to map survey responses to the correct ticket fields in Zendesk.
Integrating SurveyMonkey with Zendesk using Zapier allows you to pull custom survey data into Zendesk tickets. To set this up, you'll need a SurveyMonkey account (Platinum Plan or higher) and a Zapier account (Basic or higher). Start by creating…
To integrate SurveyMonkey with Zendesk, you need a SurveyMonkey account with a Platinum Plan or higher and a Zapier account with a Basic plan or higher. These accounts are necessary to create surveys, set up custom variables, and automate the data…
Automating survey data transfer from SurveyMonkey to Zendesk involves creating a Zap in Zapier. Set the trigger to activate when a new survey response is received in SurveyMonkey, and configure the action to update the corresponding ticket in…
If your survey data isn't appearing in Zendesk, first ensure that the 'ticketid' variable is correctly set up in SurveyMonkey and that a test survey is fully completed. Check that the Zap in Zapier is correctly configured, with all fields mapped to…
Unfortunately, Mailchimp cannot be used to customize the actual Satisfaction Surveys in Zendesk. However, you can customize the design of the CSAT survey by ensuring that the corresponding values are reflected in the ticket fields of Zendesk…