Integrate SurveyMonkey with Zendesk via Zapier
How can I integrate SurveyMonkey with Zendesk using Zapier?
Integrating SurveyMonkey with Zendesk using Zapier allows you to pull custom survey data into Zendesk tickets. To set this up, you'll need a SurveyMonkey account (Platinum Plan or higher) and a Zapier account (Basic or higher). Start by creating your survey in SurveyMonkey and adding a custom variable, such as 'ticketid', to link survey responses to Zendesk tickets. Then, configure Zendesk Support to receive survey data by creating custom ticket fields that match your survey questions. Finally, set up a Zap in Zapier to trigger when a new survey response is received, updating the corresponding ticket in Zendesk. For more details, check the originalZendesk help article.
More related questions
What are the requirements for integrating SurveyMonkey with Zendesk?
To integrate SurveyMonkey with Zendesk, you need a SurveyMonkey account with a Platinum Plan or higher and a Zapier account with a Basic plan or higher. These accounts are necessary to create surveys, set up custom variables, and automate the data…
How do I configure custom ticket fields in Zendesk for survey data?
To configure custom ticket fields in Zendesk for survey data, create fields that match the questions in your SurveyMonkey survey. Use text or multi-line text fields for open-ended questions, and drop-down or text fields for numeric responses….
How can I automate survey data transfer from SurveyMonkey to Zendesk?
Automating survey data transfer from SurveyMonkey to Zendesk involves creating a Zap in Zapier. Set the trigger to activate when a new survey response is received in SurveyMonkey, and configure the action to update the corresponding ticket in…
What should I do if my survey data isn't appearing in Zendesk?
If your survey data isn't appearing in Zendesk, first ensure that the 'ticketid' variable is correctly set up in SurveyMonkey and that a test survey is fully completed. Check that the Zap in Zapier is correctly configured, with all fields mapped to…
Can I customize the CSAT survey in Zendesk using Mailchimp?
Unfortunately, Mailchimp cannot be used to customize the actual Satisfaction Surveys in Zendesk. However, you can customize the design of the CSAT survey by ensuring that the corresponding values are reflected in the ticket fields of Zendesk…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
