Training Agents for Optimal Zendesk Performance
How can I train my agents to optimize their performance in Zendesk Agent Workspace?
Training agents to optimize their performance in Zendesk Agent Workspace involves familiarizing them with the interface and its features. Share basic information about the workspace and highlight new functionalities if migrating from a standard interface.
Encourage agents to use the context panel, app shortcuts, and AI features to enhance productivity. Additionally, teach them to resize panels, change text colors, and use translation features for effective communication.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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