Customizing Zendesk Ticket Interface Best Practices
What are the best practices for customizing the ticket interface in Zendesk Agent Workspace?
Customizing the ticket interface in Zendesk Agent Workspace involves creating custom ticket statuses and contextual workspaces to streamline workflows. This helps agents focus on relevant information and tools needed for specific tasks.
You can also define custom layouts and configure the intelligence panel to provide AI features directly within the ticket interface. This customization enhances the agent experience and improves ticket management efficiency.
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