Track Macro Usage with Zendesk API
How can I use the Zendesk API to track macro usage?
The Zendesk API provides a way to track macro usage, even for personal macros you didn't create.
To access this information, you can use the API endpoint for macros with the appropriate parameters. For example, usinghttps://{subdomain}.zendesk.com/api/v2/macros?include=usage_1h,usage_24hwill list macros along with their usage in the last hour and last 24 hours. This is a powerful tool for admins who need detailed insights into macro usage across their team.
More related questions
How can I find out which macros are most used in Zendesk?
You can easily find out which macros are most used in your Zendesk account by using the sort by feature. To do this, navigate to the Macros page, then select the sort by menu and choose the usage period you want to sort by. This feature allows you…
Can I sort macros by usage on all Zendesk plans?
Sorting macros by usage is a feature available only on Zendesk's Professional or Enterprise plans. If you're on one of these plans, you can take advantage of this feature by heading to the Macros page and using the sort by menu to select the usage…
Is there a way to report on macro usage beyond 30 days in Zendesk?
Yes, you can report on macro usage beyond 30 days in Zendesk by using tags and Explore. To do this, configure your macros to add a tag whenever they are used. Then, you can use Zendesk Explore to create reports based on these tags, allowing you to…
What should I do if the macro usage data defaults to the last 7 days?
If you notice that macro usage data defaults to the last 7 days after searching, it's a known behavior in Zendesk. Currently, when you search for a macro, the system defaults to showing data for the last 7 days, even if you initially selected a…
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