Find Most Used Macros in Zendesk

How can I find out which macros are most used in Zendesk?

You can easily find out which macros are most used in your Zendesk account by using the sort by feature.

To do this, navigate to the Macros page, then select the sort by menu and choose the usage period you want to sort by. This feature allows you to sort by usage for up to the last 30 days. If you need to report on macro usage beyond this period, you can configure your macros to add a tag and use Explore to report on macros using those tags. Additionally, you can use the API endpoint for macros to gather this information, which is especially useful for admins who need to pull usage data for personal macros they didn't create themselves. For more details, check out theoriginal link.

More related questions

Can I sort macros by usage on all Zendesk plans?

Sorting macros by usage is a feature available only on Zendesk's Professional or Enterprise plans. If you're on one of these plans, you can take advantage of this feature by heading to the Macros page and using the sort by menu to select the usage…

How can I use the Zendesk API to track macro usage?

The Zendesk API provides a way to track macro usage, even for personal macros you didn't create. To access this information, you can use the API endpoint for macros with the appropriate parameters. For example, using…

Is there a way to report on macro usage beyond 30 days in Zendesk?

Yes, you can report on macro usage beyond 30 days in Zendesk by using tags and Explore. To do this, configure your macros to add a tag whenever they are used. Then, you can use Zendesk Explore to create reports based on these tags, allowing you to…

What should I do if the macro usage data defaults to the last 7 days?

If you notice that macro usage data defaults to the last 7 days after searching, it's a known behavior in Zendesk. Currently, when you search for a macro, the system defaults to showing data for the last 7 days, even if you initially selected a…