Ticket Reassignment After Agent Suspension in Zendesk
Learn what happens to tickets when an agent is suspended in Zendesk and how to manage them.
What happens to tickets when an agent is suspended in Zendesk?
When you suspend an agent in Zendesk, their assigned tickets do not automatically get reassigned. This means that you will need to manually reassign these tickets to another agent to ensure they are handled appropriately.
If you need more detailed guidance on suspending a user or removing an agent, you can refer to the relevant articles provided by Zendesk support.
More related questions
Do tickets automatically reassign when an agent is suspended?
No, tickets do not automatically reassign when an agent is suspended in Zendesk. You will need to take action to manually reassign these tickets to another agent. This ensures that all tickets continue to be managed and resolved without delay. For…
How do I manage tickets after suspending an agent in Zendesk?
After suspending an agent in Zendesk, you need to manually reassign their tickets to other agents. This is crucial to maintain the workflow and ensure that all customer inquiries are addressed. For more comprehensive instructions on handling user…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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