image for site

Automatic Ticket Reassignment for Suspended Agents

Find out if tickets automatically reassign when an agent is suspended in Zendesk.

Do tickets automatically reassign when an agent is suspended?

No, tickets do not automatically reassign when an agent is suspended in Zendesk. You will need to take action to manually reassign these tickets to another agent.

This ensures that all tickets continue to be managed and resolved without delay. For further details, you can check out Zendesk's articles on suspending users and managing agents.


More related questions

What happens to tickets when an agent is suspended in Zendesk?

When you suspend an agent in Zendesk, their assigned tickets do not automatically get reassigned. This means that you will need to manually reassign these tickets to another agent to ensure they are handled appropriately. If you need more detailed…

How do I manage tickets after suspending an agent in Zendesk?

After suspending an agent in Zendesk, you need to manually reassign their tickets to other agents. This is crucial to maintain the workflow and ensure that all customer inquiries are addressed. For more comprehensive instructions on handling user…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites