Managing Tickets Post-Agent Suspension in Zendesk
Discover how to manage and reassign tickets after suspending an agent in Zendesk.
How do I manage tickets after suspending an agent in Zendesk?
After suspending an agent in Zendesk, you need to manually reassign their tickets to other agents. This is crucial to maintain the workflow and ensure that all customer inquiries are addressed.
For more comprehensive instructions on handling user suspensions and agent management, refer to Zendesk's support articles.
More related questions
What happens to tickets when an agent is suspended in Zendesk?
When you suspend an agent in Zendesk, their assigned tickets do not automatically get reassigned. This means that you will need to manually reassign these tickets to another agent to ensure they are handled appropriately. If you need more detailed…
Do tickets automatically reassign when an agent is suspended?
No, tickets do not automatically reassign when an agent is suspended in Zendesk. You will need to take action to manually reassign these tickets to another agent. This ensures that all tickets continue to be managed and resolved without delay. For…
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