Ticket Data Placeholders in Zendesk
How do ticket data placeholders function in Zendesk?
Ticket data placeholders in Zendesk are used to access and display various properties of a ticket, such as the ticket ID, status, and description.
These placeholders are essential for dynamically inserting ticket-specific information into emails and notifications. For example,{{ticket.id}}can be used to display the ticket number, while{{ticket.status}}shows the current status of the ticket. These placeholders help streamline communication by providing relevant ticket details automatically.
More related questions
What are Zendesk Support placeholders and how do they work?
Zendesk Support placeholders are dynamic containers for ticket, user, and custom data. They are formatted within double curly brackets and can be used to access data objects and their properties. Placeholders are primarily used to insert dynamic…
How do placeholders handle multiple languages in Zendesk?
Placeholders in Zendesk automatically match the language of the ticket requester. This means that if you're supporting multiple languages, the placeholder values will be translated to the requester's language. This automatic translation feature is…
What are the different types of user data placeholders in Zendesk?
Zendesk provides various user data placeholders that can be used to access information about different types of users involved in a ticket. These include the requester, assignee, submitter, and current user. Each user type has specific properties…
How can I use organization data placeholders in Zendesk?
Organization data placeholders in Zendesk allow you to access information about the organization a user is associated with. These placeholders can be used for any user type, such as the requester or assignee. You can retrieve details like the…
What are agent data placeholders and how are they used?
Agent data placeholders in Zendesk are used to insert information about agents into communications, specifically in agent signatures. These placeholders include properties like the agent's name, role, email, and phone number. For instance, you can…
What are comment data placeholders and their types in Zendesk?
Comment data placeholders in Zendesk are used to display comments added to tickets. There are several types, including HTML, standard, formatted, and rich text comment placeholders. Each type serves a different purpose, such as simplified email…
How do custom object data placeholders work in Zendesk?
Custom object data placeholders in Zendesk allow users to define and access custom data associated with tickets, users, and other Zendesk objects. These placeholders are particularly useful for organizations that need to incorporate unique data…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
