Placeholders and Language Support in Zendesk
How do placeholders handle multiple languages in Zendesk?
Placeholders in Zendesk automatically match the language of the ticket requester. This means that if you're supporting multiple languages, the placeholder values will be translated to the requester's language.
This automatic translation feature is designed to enhance user experience by ensuring that communications are in the preferred language of the requester. However, it's important to note that this translation cannot be disabled, so it's something to keep in mind when setting up your placeholders.
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