Ticket Association for Users in Multiple Organizations
How are tickets associated when a user belongs to multiple organizations?
When a user who belongs to multiple organizations opens a ticket via email, the ticket is automatically associated with the user's default organization. This default setting helps streamline the ticketing process and ensures that tickets are initially categorized under the most relevant organization.
If you need to change the organization associated with a ticket, this can be done manually by an agent. However, it's important to note that organization cannot be set through triggers or automations, so manual intervention is necessary if the default organization is not appropriate.
More related questions
How can I enable multiple organizations for users in Zendesk?
To enable multiple organizations for users in Zendesk, you need to adjust settings in the Admin Center. This feature allows users to belong to more than one organization, which can be beneficial for managing ticket workflows and providing…
What are the benefits of placing users in multiple organizations in Zendesk?
Placing users in multiple organizations in Zendesk can significantly enhance your ticket management and workflow. It allows users to have visibility into all tickets that are relevant to them, which is particularly useful if you support multiple…
Can agents edit organization membership for other agents in Zendesk?
In Zendesk, agents can only edit organization membership for end users, not for other agents or admins. To edit organization membership for agents and admins, you must be an admin or an agent with a custom role that has the necessary permissions….
Is it possible to bulk add users to multiple organizations in Zendesk?
Yes, you can bulk add users to multiple organizations in Zendesk. This feature is particularly useful if you need to manage a large number of users and want to streamline the process of assigning them to the appropriate organizations. To perform a…
Can organization mapping be limited to one organization per user in Zendesk?
Currently, Zendesk does not offer a built-in feature to limit organization mapping to one organization per user automatically. Users are typically added to organizations based on domain mapping, and if a domain is associated with multiple…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
