Enable Multiple Organizations for Users in Zendesk
How can I enable multiple organizations for users in Zendesk?
To enable multiple organizations for users in Zendesk, you need to adjust settings in the Admin Center. This feature allows users to belong to more than one organization, which can be beneficial for managing ticket workflows and providing visibility into relevant tickets.
To enable this feature, navigate to the Admin Center, click on 'People' in the sidebar, then select 'Configuration' > 'End users'. Here, you will find an option to 'Allow users to belong to multiple organizations'. Simply click 'Enabled' and then 'Save tab'. Once enabled, you can add a user to as many as 300 organizations, either manually or through bulk import. For more details, you can refer to the originalZendesk help article.
More related questions
What are the benefits of placing users in multiple organizations in Zendesk?
Placing users in multiple organizations in Zendesk can significantly enhance your ticket management and workflow. It allows users to have visibility into all tickets that are relevant to them, which is particularly useful if you support multiple…
Can agents edit organization membership for other agents in Zendesk?
In Zendesk, agents can only edit organization membership for end users, not for other agents or admins. To edit organization membership for agents and admins, you must be an admin or an agent with a custom role that has the necessary permissions….
How are tickets associated when a user belongs to multiple organizations?
When a user who belongs to multiple organizations opens a ticket via email, the ticket is automatically associated with the user's default organization. This default setting helps streamline the ticketing process and ensures that tickets are…
Is it possible to bulk add users to multiple organizations in Zendesk?
Yes, you can bulk add users to multiple organizations in Zendesk. This feature is particularly useful if you need to manage a large number of users and want to streamline the process of assigning them to the appropriate organizations. To perform a…
Can organization mapping be limited to one organization per user in Zendesk?
Currently, Zendesk does not offer a built-in feature to limit organization mapping to one organization per user automatically. Users are typically added to organizations based on domain mapping, and if a domain is associated with multiple…
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