Benefits of Multiple Organizations in Zendesk
What are the benefits of placing users in multiple organizations in Zendesk?
Placing users in multiple organizations in Zendesk can significantly enhance your ticket management and workflow. It allows users to have visibility into all tickets that are relevant to them, which is particularly useful if you support multiple business units or brands.
For instance, if you have end users who are contractors or supervisors overseeing various customer groups, you can create organizations based on brands, teams, or business units and add users to the relevant organizations. This setup is also beneficial for supporting internal employees across different office locations or departments, as well as keeping internal departments like sales or product teams in the loop on support conversations.
More related questions
How can I enable multiple organizations for users in Zendesk?
To enable multiple organizations for users in Zendesk, you need to adjust settings in the Admin Center. This feature allows users to belong to more than one organization, which can be beneficial for managing ticket workflows and providing…
Can agents edit organization membership for other agents in Zendesk?
In Zendesk, agents can only edit organization membership for end users, not for other agents or admins. To edit organization membership for agents and admins, you must be an admin or an agent with a custom role that has the necessary permissions….
How are tickets associated when a user belongs to multiple organizations?
When a user who belongs to multiple organizations opens a ticket via email, the ticket is automatically associated with the user's default organization. This default setting helps streamline the ticketing process and ensures that tickets are…
Is it possible to bulk add users to multiple organizations in Zendesk?
Yes, you can bulk add users to multiple organizations in Zendesk. This feature is particularly useful if you need to manage a large number of users and want to streamline the process of assigning them to the appropriate organizations. To perform a…
Can organization mapping be limited to one organization per user in Zendesk?
Currently, Zendesk does not offer a built-in feature to limit organization mapping to one organization per user automatically. Users are typically added to organizations based on domain mapping, and if a domain is associated with multiple…
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